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support: FAQ
Sprint
How do I lower the volume on Direct Connect Chirps or silent DC Chirps?

Go to Menu > Settings > Volume > Incoming Ringer > From here you can change the ringer volume for DC and voice calls, if you select "vibrate only" the DC will still beep but at the lowest volume level.

To silent DC calls which will also silent incoming voice calls go to Menu > Settings > Incoming Ringers > Silence All

How do I change the incoming chirp tone?

Go to Menu > Settings > Ringers > Direct Connect > Incoming DC calls > Select Tone 5 for the lowest tone setting; however, there are up to 6 selections to choose from.

How do I turn off the Direct Connect Beep during a Direct Connect call?

Go to Menu > Settings > Beep During DC Call > Select Off

How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key > If Automatic was selected, additional roaming settings will be displayed > Scroll to each setting and press the OK key to select or de-select the options as desired > Press Done when finished > Press Yes > The roaming options are now changed.

How do I perform a master reset?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device including 3rd party applications. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications I have installed on the phone?

From the home screen press the OK key > Scroll to My Stuff and press the OK key > Scroll to Applications and press the OK key > All installed applications are now listed.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the Power button > The phone will contact Sprint’s network and automatically provision/activate > you will see the message Hands Free Activation, Contacting Network > Once activation is complete, you will see the message Your device has been activated, Press the soft key under the OK to continue > Your phone will check for PRL update and download it if available; Press the soft key under OK to continue > Once updates are complete, the phone will power off and reboot > When the phone returns to the lock screen, you can finish setting up your phone and it is ready to use.

How do I activate my phone?

Turn the device on by pressing the End key > Press OK > The device will check for a PRL Update > The device will check for Firmware updates > The device is now activated.

How do I set up email on my phone?

Press OK > Web > From the SprintWeb home page, select Messaging > Email > Select Yahoo! Mail, AOL & AIM Mail, or MSN Hotmail > Use your keypad to enter the required sign-in information for the selected provider, such as user name, email address, or password, and select Sign in > Your mailbox for the selected provider will be displayed.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key > If this is the first time accessing the voicemail, follow the voice prompts to set up the voicemail options > Once the voicemail box is set up, new messages will be played automatically > Listen to the menu options and press the desired option to handle the message(s) > To set up or listen to additional options, listen to the voicemail prompts and press the desired options > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I transfer contacts to my Dura Series phone?

You can add and edit all your contacts and groups, including TeamDC groups, online using the Sprint Mobile Sync service. Once your phone makes itself available to the Mobile Sync service , it will display a message on the screen and prompt you to activate the service. Follow the onscreen instructions to activate the service. To Activate Sprint Mobile Sync Press OK > Tools > Mobile Sync > follow the onscreen instructions to complete activation.

To Access Sprint Mobile Sync Online > Sign on to your My Sprint page at sprint.com > Click My Device & Media > Contacts > Launch Mobile Sync > Follow the onscreen instructions to add, edit, and manage all your contact information.

U.S. Cellular
How do you turn roaming on or off?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Press the OK key with the Roaming Mode highlighted > Scroll to the desired option and press the OK key.

If Automatic was selected, you can select to allow data services while roaming or not > Scroll to Settings and press the OK key > Scroll to Others and press the OK key > Scroll to Roaming and press the OK key > Scroll to Data Roaming and press the OK key > Scroll to the desired On or Off option and press the OK key.

How do I perform a master restart?

From the home screen, press the OK key > Scroll to Settings and press the OK key > Scroll to Reset/Delete and press the OK key > If prompted to change the lock code, press the desired option > To reset settings without deleting information, press the OK key with Reset Settings highlighted > To completely reset the handset, scroll to Reset Phone and press the OK key > Read the warning and press RESET PHONE > The handset is now reset.

NOTE: A master reset will result in the loss of all data stored on the device. This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information before proceeding with the steps in this tutorial.

How do I see what applications are pre-installed on the phone?

From the home screen press the OK key > Scroll to Apps. All pre-installed apps will be located in this folder.

How do I program my new Dura Series phone?

Turn your phone On by pressing and holding the End button > The phone may be programmed over the air by dialing *228.

How do I activate my phone?

Turn your phone On by pressing and holding the End button > The phone may be programmed over the air by dialing *228.

How do I set up email on my phone?

Press OK > Apps > Email > Read the message and press Next (right softkey) > Select Windows Live Hotmail, Gmail, Yahoo!, or More... > Use your keypad to enter the required sign-in information for the selected provider, such as username, email address, or password, and press Next (right softkey) > Follow the onscreen instructions to read, reply to, compose, and send messages and manage your email account.

How do I set up Voicemail on my phone?

From the home screen, press and hold the 1 key in standby mode > If this is the first time accessing the voicemail, follow the voice prompts to set up your password and record your name and greeting > When finished, press the END key to hang up > Voicemail is now set up and ready for use.

How do I turn data on or off on my phone?

The phone displays the current status of the data connection through indicators at the top of the screen. Although your phone's data services are turned off by default, you may enable them at any time. To enable data services, press the OK key > Scroll to Settings > Scroll to Others > Scroll to Data Settings > Scroll to Data > Scroll to On and press the OK key. (A message is displayed.) Press YES (left softkey) to enable data services. When active, the Data Service Available icon is animated.

To disable data services, press the OK key > Scroll to Settings > Scroll to Others > Scroll to Data Settings > Scroll to Data > Scroll to Off. Read the disclaimer and press Disable (right softkey) to sign out.

How do I upgrade my phone's software?

Visit the Kyocera Wireless Software Upgrades page.